Shipping and Return Policy
Here at Kaizen Offroad, your satisfaction is our top priority. If you have any questions or concerns please contact us at firstname.lastname@example.org or call us at (949)-229-1121 during business hours Monday-Friday 10am-6pm PST.
Orders are processed within 2-3 business days and ordered are shipped within 1-2 business days after processing has been completed. Shipping rate is calculated at checkout. If your region has issues with certain shipping carriers please let us know before placing an order. Kaizen Offroad reserves the right to choose shipping carriers at our discretion, unless noted otherwise. We will do our best to get the orders shipped as soon as possible. Since we don't have control over the shipping process, please refer to the tracking number and carrier for any questions on the location of your item. Kaizen Offroad is not liable for any products damaged or lost during shipping, please contact shipping carrier to file a claim.
30-day satisfaction guarantee. If you are not happy with your purchase within the first 30 days, we will exchange the product or offer a refund. Returns/exchange must include original receipt and items must be in new/unused condition in original packaging with all contents that came in the box. Any items that have been installed or test fitted will not be eligible for return/exchange. To begin the return process, please contact us first at email@example.com. Once we send you a return authorization form, please fill it out to begin the return process. Kaizen Offroad is not liable for return shipping and we suggest shipping with a tracking number.
30-day satisfaction guarantee. If you are not happy with your purchase within the first 30 days, we will exchange or refund your money. Orders are shipped in the order received. It typically takes 1-3 business days depending on order time before it ships. During peak sales and holiday shipping it may take 1-3 additional business days for order processing. If you need expedited shipping, please contact for product availability. Please contact us to begin return or exchange process.